Okta 3rd Line Support

For clients that want to resolve issues quickly, and ensure their Okta platform is performing optimally. We offer an escalation point for your service desk as an Okta certified insurance policy.

3rd line Incident and problem management

Quarterly service reviews, platform health check and reporting

Escalation and incident logging with Okta

New features & recommendations

Service Benefits

  • Reduce the impact of an incident on business
  • Improve end-user experience
  • Reduce IT friction
  • Active service reporting
  • Okta expertise for the customer’s support desk
  • Maintain Okta platform health
  • Adoption of new features to improve service
okta 3rd line support service

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